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Volta Health Products - Shipping & Payment FAQ



SHIPPING FAQ'S

Orders are usually shipped out next business day (no shipping on weekends and holidays).


Shipping in Canada

All orders within Canada will be shipped via Canada Post Expedited Parcel service (1-7 business days), Purolator and UPS Standard. UPS Express shipping available upon request, please contact us for shipping quotation.

Please note: All orders are now shipped from our Scarborough, Ontario location. No local pickup service available. All orders must be shipped directly to the customer.

Free shipping within Canada is available on all orders over $150 CAD before taxes. Please note: orders to rural locations may need extra payment before order will be sent. In this case, we will contact you by email or phone if needed.

Orders under $150 will be billed a flat rate of $10 CAD. On average orders arrive within 1-7 business days anywhere in Canada. For faster shipping, please email or call us for shipping quote before ordering.
Please note: Some rural areas may require extra shipping charges and do not qualify for free shipping. Some areas will not be reflected in the shopping cart. In this case, we will contact you by email or phone if needed.

Orders are processed same day and usually shipped next business day (excluding weekends and holidays).

COD (cash on delivery) service is no longer available, however cash payments are accepted by INTERACĀ® Online with following participating Canadian financial institutions:


Cash payments can also be made by transfer of funds using Coast Capital Savings Credit Union. Please contact us by phone to order and pay by this method.



Estimated delivery times for Canadian orders

Province / Territory Delivery Time
British Columbia 4-6 Days*
Alberta 4 Days*
Saskatchewan 3 Days
Manitoba 3 Days
Ontario 1-2 Days
Quebec 1-2 Days
Prince Edward Island 2-3 Days
New Brunswick 2-3 Days
Nova Scotia 2-3 Days
Newfoundland 2-3 Days
Yukon Territories 9-10 Days
Northwest Territories / Nunavitt 9-10 Days

* Some orders may be shipped directly from a supplier in BC and may arrive within 1-2 business days.


Shipping to the United States

All orders shipped to the United States will be shipped via Canada Post Expedited USA Parcel service (3-10 business days) or UPS Standard Ground service (3-10 business days).

All orders will be billed a flat rate of $21 CAD. On average orders arrive within 3-10 business days anywhere in the continental United States.

Orders to Alaska, Hawaii, and Puerto Rico will be charged a flat rate of $30

Please note: Shipping charges to the United States do not include any additional duties, tariffs, or fees imposed by customs. All additional charges upon entering the U.S. are the responsibility of the customer. Shipment may be delayed due to customs clearance. Shipments sent through Canada Post service are usually released from customs promptly.

UPS Brokerage Fees:

Value for Duty Brokerage Fee
$0.00 to $200.00 No Charge
$200.01 to $1,250.00 $25.25
$1,250.01 to $2,000.00 $36.50

All rates and values are shown in U.S. funds. Rates do not include applicable taxes payable upon delivery.

Heavy Items: Please note that some heavy items will charged extra fees based on total weight of order. If not reflected in shopping cart, extra fees will be confirmed with customer before shipping.

Orders are processed same day and usually shipped out next business day (excluding weekends and holidays).


International Shipping

Please contact us for any international shipping quotations. Due to limited shipping options from Canada, international shipping is generally very expensive +$60. Small items/orders will cost less. We only ship using a method with tracking for insurance purposes.

International Shipping Terms:

1. Payment must be made with credit card or a confirmed PayPal account only, with all information provided including phone number. Shipping and billing address information must be the same.

2. Shipments made via Canada Post Airmail are less likely to be held and inspected by customs.

3. Volta Health Products will not be liable for packages refused or held by customs for delivery. It is advised that you contact your customs office, and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing their regulations may result in your order incurring high import duties and taxes, delivery being delayed, or shipment returned to us. Please check with your Customs office to see if your country permits the shipment of the products you are going to order from us and if any additional licenses or permits are needed. Order at your own risk.

Please Note: If your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees or because no one was there to accept delivery of your order, we will refund your credit card as follows:



PAYMENT FAQ'S


How can I pay for my order?

We accept Visa, MasterCard, Discover, and American Express credit cards.

For our Canadian customers only, use INTERACĀ® Online with following participating Canadian financial institutions:


Paypal payments are accepted and can be linked to your credit card and/or back account.

Cash payments can also be made by transfer of funds using Coast Capital Savings Credit Union. Please contact us by phone to order and pay by this method.


You may also pay over the phone with a credit card by calling our toll-free ph# 1-888-901-8077 (US/CANADA ONLY)


How safe is it to use my credit card?

We take every precaution to make your transactions secure. All transmission of sensitive financial data is encrypted using the latest in technology, the AlphaSeal 256bit SSL certificate by GlobalSign, a leader in the online security business since 1996.

SSL Certificate

Credit card and INTERAC® Online payments are processed by Internet Secure a Canadian leader in payment processing, utilizing the most up to date security features to process your transaction safely. Your credit card information is not stored on our servers, this is handled by our payment provider Internet Secure.

credit cards interac online payments


Backorders

In the event that any items ordered are not available at time of shipping, you will be contacted by phone or email to determine whether you would like to:

  • Hold your order until backorders are filled
  • Ship partial order and cancel backorder
  • Ship partial order, and fill your backorder when stock is available (you will only be charged shipping once)

Return Policy

Returns can be made on unopened/unused products only, that you have had for less than 30 days. A 15% restocking fee will apply. Shipping charges not refundable. Customer is responsible for return shipping fees. Please email or call us for a Return Authorization Number, and return shipping instructions. All defective product returns must be accompanied by a Return Authorization Number and a copy of your Customer invoice. No collect shipments will be accepted.

Please send returns to:

Volta Health Products Returns
420 Finchdene Sq
Scarborough, ON
M1X 1C2
Canada

Please keep in mind we cannot guarantee specific results from the supplements or other health products we carry, we can however guarantee our products to be of the highest quality available.


Sales Taxes

United States and International Orders - All orders shipped outside Canada are exempt from any Canadian sales taxes upon ordering. You may be subject to duties or taxes upon entry into your country. We are not responsible for any additional fees you may incur through customs.

British Columbia Orders - Orders shipped in the province of British Columbia are subject to 5% GST and 7% PST.

Ontario Orders - Orders shipped to the province of Ontario are subject to 13% HST.

New Brunswick, Nova Scotia, Newfoundland and Prince Edward Island Orders - Orders shipped to New Brunswick and Newfoundland are subject to 13% HST, Nova Scotia 15% HST, and Prince Edward Island 14% HST.

Rest of Canada Orders - Orders shipped to the rest of Canada will be charged 5% GST only.